When I started back in the family staffing business, my sales manager gave me a list of companies I was forbidden from calling.

She and her sales reps were worried about one of the owner’s sons being given preferential treatment, and they wanted to protect their turf.

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Honestly, they didn’t have a firm grasp on how a family business works. In most family businesses, you are expected to do more than anyone else, whether or not it is “your job,” and regardless of what you are paid — or not paid. That is exactly the preferential treatment I was given, and I never expected anything different.

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Clients no one knows


The list they handed me had all of the most well-recognized companies in and around Columbus, Ohio. You would still recognize many of these names. They cherry-picked what they believed to be the biggest and best prospects, and they walled them off from me. At the time, I didn’t think anything of it.

Not being able to call on what everyone else was calling on forced me to call on companies with names no one would know. The internet wasn’t what it is now, and I dialed through the business pages of the phone book. I literally started at the letter A, and I dialed number after number, unless it was clear that we couldn’t serve them. I skipped churches, auto repair shops, and day care centers.

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