Convergence is emerging as the key theme for 2017.
As insurers continue major initiatives, launch new ones, and respond to the external forces acting on the industry, the strategies are increasingly overlapping and becoming mutually dependent.
On one hand, traditional challenges and related strategies are not going away. Insurers have a business to run every day — the management of their products in the market, customers requiring service, and regulators and shareholders/members monitoring progress. On the other hand, the digital, connected world is full of new opportunities, but at the same time, gives rise to some new and credible threats.
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