When my father founded his company in 1981, almost no one thought business agreement skills were essential for rank-and-file claims people.
But times change and today almost no one disputes the importance of developing and refining “people skills” for adjusters.
While the fundamentals of human interaction aren't subject to a lot of change over time, the modes by which we communicate, and the channels through which we do so have changed dramatically and irrevocably.
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