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For adjuster ethics, the “I's” have it!

What effect can a person's integrity have on an insurance claim?

By Ken Brownlee, CPCU | Updated on January 06, 2017
Integrity is far more than just finding our moral compass. (Photo: Shutterstock)

Editor’s Note: This is the first article in a six-part series on adjuster ethics.

In his introduction to Winning by the Rules, Ethics and Success in the Insurance Profession, the Iconoclast identifies a number of words, each beginning with the letter “I,” that are often associated with ethics: Integrity, (implying Incorruptibility), Information (which requires Intelligence), Initiative, Ingenuity, Imagination, Individualism, and for those involved with insurance claims or coverage, Indemnification.

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