If you feel like you're listening to a broken record when it comes to the calls for digitization and modernization in insurance, you're not alone.
It seems like every year around this time we hear how far the global insurance industry lags behind other industries.
To be fair, there is much progress still to be made. However, we've seen great strides over the past few years as insurers develop and implement advanced technology like robotic process automation, telematics and more user-friendly digital apps. These advances shouldn't simply be dismissed.
|Productivity and profitablility
The next step will be tying it all together in a meaningful way that both anticipates customer needs and enhances business productivity and profitability. Across the globe, business and IT executives have come to accept the correlation between committing to digital transformation and advancing business. A recent study from The Economist Intelligence Unit (EIU) on behalf of CSC showed as much.
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