Your customer service representatives are efficient, thorough and solve problems with a smile — but they could be doing even more to help develop business.
According to Tampa, Florida-based management consulting company Omnia Group, the ideal customer service representative personality is:
- Cautious, helpful and risk-averse.
- Analytical, factual and practical.
- Patient, persistent and methodical.
- Compliant, accurate and a perfectionist.
The ideal sales personality is practically the opposite: competitive, assertive, decisive and impatient. You've seen the type — he or she is nearly impervious to criticism and loves to win. We call it the “classic” (assertive) sales personality.
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