The insurance industry is positioned to undergo a significant transformation as nearly a quarter of professionals including claims adjusters, are expected to retire in the next 12 to 18 months.
The effect on the industry is already being felt as insurers are actively recruiting the next generation of adjusters, claims managers, technology experts and data scientists.
Technology will help mitigate some of the loss as new apps, programs and equipment allow adjusters to better manage their time and resources, but there will be some changes in how jobs are assigned, who handles them and even who reports claims in the future.
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