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The Hartford Tops Auto Claims Study

Customer satisfaction with the claims process following an auto accident is continuing to improve, according to J.D. Power's 2016 U.S. Auto Claims Satisfaction Study.

By Patricia L. Harman | Updated on December 01, 2016

Customer satisfaction with the claims process following an auto accident is continuing to improve, according to J.D. Power’s “2016 U.S. Auto Claims Satisfaction Study.”

With a 21-point improvement, The Hartford boosted its fourth-place score in 2015 to the top of this year’s rankings. According to the study, the carrier performed well in the areas of first notice of loss and service interaction.

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Patricia L. Harman

Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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