Customer satisfaction with the claims process following an auto accident is continuing to improve, according to J.D. Power's "2016 U.S. Auto Claims Satisfaction Study."

Age seems to be a major driver in the satisfaction ratings with pre-boomers (those born before 1946) having the highest satisfaction number at 912 on a 1,000-point scale.

Boomers (individuals born in 1946-1964) came in second at 878.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]