Technology's role in insurance continues to grow and its impact on special investigation unit (SIU) investigations has helped to make them more efficient and effective.
The advent of social media allows carriers to gain personal insight into claimants and surrounding circumstances to better investigate claims and make decisions.
Likewise, the industry's adoption of data analytics helps better focus SIU investigations by catching fraud either before it starts or in its early stages. Despite these technological advances, both methods may be subject to discovery. As we incorporate more technology into the SIU investigatory framework, carriers should prepare for the eventuality of having to answer challenging questions regarding these technologies within the legal setting.
|Social media
In many ways, social media has created an alternate universe in which SIU investigators can immerse themselves to better verify claims, and there is no shortage of outlets to explore. Facebook, Instagram, LinkedIn, Snapchat, YouTube, blogs and other forums are examples of the networking sources available.
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