There is an unexpected source of potential liability facing American businesses and governmental agencies — one that may be as near to you as you are right now to your computer or smartphone.
Today, 3.4 billion people have nearly instant access to the internet, but some have more limited access, including to sites offering government services, because those sites assume that we can see the screen or hear the soundtrack.
Disparity of online access is no less a barrier than is a series of steps up to a store's entrance, and can create liability risks under the Americans with Disabilities Act. Insurance professionals should consider adding "website accessibility" to their risk checklists.
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