Client satisfaction is a term used to measure how products and or services supplied by a company meet or exceed the expectations of its clients. It provides a metric that management can use to monitor and improve their business processes. Client satisfaction is also a point of differentiation in a competitive marketplace. Perhaps most importantly, client satisfaction leads to client loyalty.

To achieve client loyalty, Spartan Recoveries LLC, a leading provider of subrogation services, has created a client-focused culture for both internal and external customers. Our investment in improving the client experience and consistency in providing top-notch service has instilled trust and created our brand promise. Becoming a trusted partner with a deep understanding of our client's business objectives has on occasion created an awareness of what our client needs before they realize they need it.

Spartan has focused on the development of subrogation specific technology and the continuous improvement of our recovery processes to create our brand promise of unparalleled service. When performing forensic file reviews on open or closed claims, our advanced technology allows us to efficiently and effectively review large quantities of client claims data and quickly identify cases where a recovery opportunity exists, while excluding claims where there is no subrogation potential. Our proprietary investigation workspace dramatically reduces the time needed to extract critical data in support of our identification and subrogation processes, moving cases quickly into the recovery workspace. Our time and resources can focus on aggressively pursuing responsible parties for the recovery of paid claim dollars, which has a direct impact on the profitability of our clients.