It's not unusual for financial advisors, insurance agents and employee benefits specialists to confront clients in crisis.
Whether it's an incident as routine as a job change or as life-altering as the loss of a loved one, each person's response to stress is distinct. It may not matter how much time has transpired between your client meeting or call and that individual's crisis. It may not even be their own event that spurs the transaction.
Family members, friends and acquaintances of someone in crisis also may experience secondary trauma symptoms, both emotional and physical, according to the Binghamton University Counseling Center.
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Elana Ashanti Jefferson
Elana Ashanti Jefferson is ALM PropertyCasualty360's Editor in Chief. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].
