Paper files and manual records, no matter how much data they contain, no longer offer insurance agencies a competitive advantage.
A digital agency uses modern technology to connect its agents, insurers, policyholders and prospects. The agency is paperless—with automated business operations that support core capabilities—and seamlessly exchanges information and gains data insights through multiple channels. According to an Applied Systems e-book, there are five pillars to the digital agency:
1. The AMS
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