Insurers operate in an increasingly complex world of disparate state regulations, evolving customer preferences, heightened competition and continuously expanding multi-faceted data.
While these industry trends challenge traditional carriers, they also create significant opportunities to build and maintain a sustainable competitive advantage.
In 2016, here are five particular industry trends to watch:
|1. Enhancing the agent experience
As the agency channel remains the dominant distribution channel in the U.S., carriers are constantly looking for ways to unlock growth and enable agents to be more productive.
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