I was recently telling a friend about some difficulty my company was having in filling an open adjuster position. He asked me what qualities an adjuster needed to possess to do his or her job well. He got me thinking about the many tools needed to be a competent adjuster.
People skills — Adjusters are regularly thrust into meetings and conversations with people they have never met before, some of whom can be quite confrontational. A good adjuster is able to diffuse problems and create successful working relationships. This includes policyholders, claimants, witnesses, attorneys and public adjusters.
Analytical skills — Adjusters need to be able to gather facts, evaluate damage, interpret information, analyze insurance coverage and perform many duties requiring high-level critical thinking.
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