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Drones are proving to be a valuable tool for adjusters

How Erie Insurance is using drones to expand its customer service opportunities

By Joel Makhluf | Updated on March 22, 2016

When adjusters go out to a property to investigate a claim, it can be difficult and even potentially hazardous for them to gather evidence. Gaining access to a damaged roof, photographing the aftermath of a tornado, or inspecting the site of a fire can all prove problematic.

However, there is a new technology option that provides an innovative solution. Unmanned aerial vehicles (UAVs), more commonly known as drones, can be used to get the photos or video required during inspection. Erie Insurance is just one insurer that has used this technology to inspect the roof of a customer’s home following ice-dam damage, and to capture aerial photos of another customer’s roof after it was struck by a fallen tree.

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