When adjusters go out to a property to investigate a claim, it can be difficult and even potentially hazardous for them to gather evidence. Gaining access to a damaged roof, photographing the aftermath of a tornado, or inspecting the site of a fire can all prove problematic.
However, there is a new technology option that provides an innovative solution. Unmanned aerial vehicles (UAVs), more commonly known as drones, can be used to get the photos or video required during inspection. Erie Insurance is just one insurer that has used this technology to inspect the roof of a customer's home following ice-dam damage, and to capture aerial photos of another customer's roof after it was struck by a fallen tree.
"I think the possibilities around building-damage inspection are pretty much endless," explained Gary Sullivan, vice president of property and subrogation claims at Erie Insurance in Erie, Pa.
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