Susanna Gotsch, lead analyst at Chicago-based auto claims and collision repair software company CCC Information Services, says that the property/casualty insurance and collision repair industries are at a crucial “inflection point” as claims frequency and costs are on the rise.
In the “2016 Crash Course“ report released by CCC, Gotsch and other industry experts look at the factors driving these costs that will have a direct effect on the auto insurance repair industry.
Today's automobiles can be described as technology on wheels with onboard computers, microprocessors, a range of sensors, cameras, radar and automated features, and other enhancements to improve safety. The National Traffic Safety Board's “Most Wanted List of Transportation Improvements 2016” included making crash avoidance technology standard for all vehicles, as well as improving occupant protection, expanding the use of recorders to improve safety and disconnecting items that distract drivers.
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