To “ferret out a mystery” implies that one digs at the facts until the truth is known.
The ferret and the mongoose are related little animals that scurry around with their noses to the ground, seeking prey. Adjusters do the same, seeking the data of claims: Does coverage apply? Is the insured liable? Are there any defenses? What are the damages?
Any error or omission can create problems. It's called “professional liability,” and adjusters are just as vulnerable to errors and omissions as any attorney, physician or other professional.
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