Search
 

Insurers not quite reaching digital transformation, survey says

Accenture survey reveals where carriers are meeting and falling short of meeting customer expectations, plus four guiding principles to creating a modern insurance marketplace.

By John Cusano | Updated on January 13, 2016

Insurance companies have a clear, logical objective in pursuing digital transformation: improving the customer experience.

Carriers are not only competing with others in the industry to provide a differentiated customer experience — they are competing with retail providers and tech giants as well. Many understand that in order to remain competitive, they need to connect with consumers in a more meaningful way — when, where and how consumers want to interact.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Recommended Stories

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2024 ALM Global, LLC. All Rights Reserved.