The looming talent shortfall as more and more tenured claims professionals retire is affecting all claims administration services, such as the high-level property appraisers who work for independent adjusters (IAs), litigation specialists, and specialty claims handlers like those who manage professional liability claims.
Some companies have been more aggressive than others in trying to backfill these soon-to-be vacant positions, while others seem to have buried their heads in the sand.
While performing claims audits it has become apparent that there are numerous areas claims administrators should address to improve their service and the outcomes. A general decline in the quality of supervision in many of the claims reviewed means that adjusters' shortcomings are not being appropriately handled.
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