It usually plays out in slow motion. At least it seems that way to you.

You're having a great conversation with a prospect or a client, and you're thinking, "I think we could do business together." That is, until a few words escape from your mouth that you didn't intend to say, and everything turns sour within seconds.

If only there were a time-travel machine that would allow us to rewind to just before the exact moment that we catch ourselves saying the words that damage our relationship with that client or prospect.

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