Imagine you are the person accountable for subrogation within your organization. You believe you have a good subrogation program in place. The claims team is a mix of seasoned and new adjusters with varying degrees of “subro awareness.” It is the end of the year and the last recovery dollar has been posted. Now imagine the disappointment as you realize you have fallen short of your recovery goal. What went wrong?
Weakest link
Insurers recognize successful subrogation programs are critical to customer satisfaction and financial strength, but millions of dollars are left unclaimed each year. In the lifecycle of a claim, the subrogation process can often be the weakest link. For many years, the identification and entire recovery process suffered from a lack of automation, having been handled manually by adjusters with competing priorities and a lack of training in a variety of subrogation concepts.
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