Liberty Mutual Insurance has been awarded the Applied Systems Pinnacle Award for its significant contributions to advancing automation adoption by its independent agency partners.
Liberty Mutual, the only carrier awarded the Pinnacle this year, has worked closely with Applied Systems to drive agent adoption of download. The company now has about 15,000 agencies using download capabilities each month. ACORD eDOCs and Commercial Lines Download enable Liberty Mutual to simplify document delivery and reduce printed material requests, saving time, resources, and operating costs.
Over the last year, Liberty Mutual has seen a 146% increase in eDOCs transactions and a 50% increase in Commercial Lines Download transactions. With 15 million download transactions each year, Liberty Mutual was an early carrier adopter of the eDOCs function and has shared best practices as more carriers move forward with eDOCs roll-outs.
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Trudy Knockless
Trudy Knockless is a reporter on ALM Media's Business of Law desk. She has a background serving legal and insurance publications. Contact her at [email protected] or on LinkedIn at Trudy Knockless.
