Who's using what in the P&C insurance industry: October 19, 2015

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UniGroup has selected Accenture Duck Creek software from Accenture to manage its core claims operations. The new software will enable its customers, agents and employees to submit, process and administer cargo loss claims from first notice of loss to resolution via an online system. Once the software is implemented, it will help UniGroup improve efficiencies and reduce claim-handling cycle time with streamlined and automated processes. The company will utilize Accenture Duck Creek Claims to support claims functions within its businesses, including residential carriers United Van Lines and Mayflower Transit; logistics company UniGroup Logistics and international relocation provider UniGroup Relocation. Accenture Duck Creek Claims is included in the suite that also incorporates billing, policy and rating software. The configurable software is designed to work independently or as a combined approach to manage all aspects of the property & casualty insurance lifecycle. The software can be deployed through an on-premise implementation or via Duck Creek On-Demand, a Software as a Service model.

Pacific Specialty Insurance Company has completed the first phase of its transition to Accenture Duck Creek On-Demand, a software as a Service (SaaS) model, utilizing Duck Creek claims technology from Accenture to support its powersports line of business. The modern claims software is delivered via the Accenture Cloud Platform, and uses Microsoft Azure, provides Pacific Specialty with more consistent and comprehensive functionality that enhances internal processes, helps to improve efficiencies and supports a more customer-centric approach to better serve customers and agents. This first phase of the deployment was completed within seven months with Pacific Specialty’s remaining property and liability business lines scheduled to transfer to Duck Creek On-Demand during the first quarter of 2016. This initial software change is part of a larger complete system transformation that will move all legacy-based insurance core systems to Accenture Duck Creek On-Demand through a planned rollout.