Search
 

How mobile voice technology supports efficient insurance fraud investigations

Insurance professionals mobile voice technology tools need to be able to capture the longer dictations, statements and interviews required for a complex investigation.

By Marsha Taicher | Updated on October 13, 2015
(Photo: Thinkstock)

With theft from insurance fraud reaching at least $80 billion a year, insurers are equipping themselves with data analytics tools to identify and investigate suspicious claims before a settlement is offered. Software to analyze existing electronic data is essential, but investigators in the field need tools to gather new information as well.

With mobile voice technology, such as a professional dictation recorder app on their smartphone, investigators can capture statements, interviews and more granular, higher-quality observational data that could serve as the basis of an investigation report or support videotaped evidence. Investigations can be more expedient with mobile voice technology because investigators can share the audio information with their office directly from their smartphone during surveillance.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Recommended Stories

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2024 ALM Global, LLC. All Rights Reserved.