Insurance companies are the best businesses at handling customer calls, reveals a new study. The study, conducted by PH Media Group, a London-based audio branding specialist, showed that of the 2,234 U.S. customers observed more than 41% of callers were satisfied with the manner in which the industry handled the calls. In second place were the motor trade, delivery companies and jewelry firms; with all three industries attaining a 29% satisfaction rate among customers.
Positive caller experience
The study showed that the architectural industry (20%) is the worst at handling calls, followed closely by the construction industry (21%), while the overall satisfaction across businesses in the U.S. is 32%.
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Trudy Knockless
Trudy Knockless is a reporter on ALM Media's Business of Law desk. She has a background serving legal and insurance publications. Contact her at [email protected] or on LinkedIn at Trudy Knockless.
