For all the concern about privacy many people are comfortable conducting conversations about the most personal topics in public. How many times have you overheard a discussion on the subway or in an airport lounge that made you cringe?
According to a survey conducted by the Pew Research Center, young adults generally seem more forgiving of cell phone usage in public places than those who didn’t grow up with a lot of technology. Although 90% of 18- to 29-year-olds think it’s ok to use a phone on public transportation, just 54% of adults aged 65 and older agree.
It's more than an issue of too much information (or TMI) for insurance professionals or anyone who works in a business that depends on confidentiality. There's a saying among lawyers that more cases are lost in the elevator than in the courtroom. Remind your employees of all ages that business conversations should not be held in a public place, and no one should discuss proprietary information in an open environment. You never know who’s listening.
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Rosalie Donlon
Rosalie Donlon is the editor in chief of ALM's insurance and tax publications, including NU Property & Casualty magazine and NU PropertyCasualty360.com. You can contact her at [email protected].
