The relationship between insurers and their policyholders is typically infrequent, fleeting and transactional. Because of this, carriers have not needed to be at the leading edge of informational technology, Deloitte says in its "Tech Trends 2015: The fusion of business and IT" report.
In fact, while other businesses have migrated from legacy systems to mobile and cloud solutions, insurers remain some of the largest users of mainframe technology. But this is changing. Carriers' appetites for more data—for better underwriting and risk selection—and desire to drive down costs are fueling a move toward becoming more customer focused.
Deloitte analyzes these trends, and others, in its sixth "Technology Trends" report, including how each of these trends applies to and can impact insurance companies. Read on for more.
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