When you ask Patti Colwell, workers' compensation program manager for Southwest Airlines (SWA), what she likes most about her job, her response is simple: “I can't imagine doing anything else.”
One doesn't necessarily have to love managing a workers' comp program in order to do the job well (after all, not everyone does), but Colwell's passion is sincere as she enthusiastically discusses her program.
Related: Winner's circle: Maximum overhaul
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Rosalie Donlon
Rosalie Donlon is the editor in chief of ALM's insurance and tax publications, including NU Property & Casualty magazine and NU PropertyCasualty360.com. You can contact her at [email protected].
