At the recent America’s Claims Event conference in Austin, Texas, I had an opportunity to deliver a presentation that focused on leadership concepts for leaders – how we as leaders have to inspire improvement in our staffs.
While helping the Liberty Mutual Commercial Division role out their negotiations skills training program, I witnessed a great example of leading by inspiration.
Most top executives are content with letting the training department handle the day to day training classes, but I watched in great amazement as Glenn Shapiro, their chief claims officer, got personally involved in inspiring his entire claims force.
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