Approximately 200 independent insurance adjusters attended the recent National Association of Independent Insurance Adjusters (NAIIA) 78th Annual Conference in Williamsburg, Va., at the Kingsmill Resort and Spa.

The business leaders discussed the changes impacting their industry, the role of technology and how it will change the way they adjust losses in the future.

In his opening keynote address, Rainbow International's Bruce Vogt discussed how the adjuster's toolbox has transformed from a Dictaphone, Polaroid camera, calculator, legal pad, pencils and maps to a smartphone and iPad.

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