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Bring Empathy to Claims

When working as a casualty claims adjuster for a major insurance company, I carried blank drafts to settle claims. While there was a limit, I had the authority to settle the claim up to that dollar amount.

By John Gregory Service | Updated on July 01, 2015

When working as a casualty claims adjuster for a major insurance company, I carried blank drafts to settle claims. While there was a limit, I had the authority to settle the claim up to that dollar amount.

The company’s desire was to not “lose control of the claim.” The goal was to try and settle the matter with the claimant in a fair and equitable manner, and avoid litigation. This is still the desire of many insurers today; however, the public sometimes does not see it.

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