When working as a casualty claims adjuster for a major insurance company, I carried blank drafts to settle claims. While there was a limit, I had the authority to settle the claim up to that dollar amount.
The company's desire was to not “lose control of the claim.” The goal was to try and settle the matter with the claimant in a fair and equitable manner, and avoid litigation. This is still the desire of many insurers today; however, the public sometimes does not see it.
An insurance professional is familiar with the policy, but the claimant often is not. Frequently, the adjuster needs to explain the terms of the policy to the insureds and why the loss may not be covered. The claimants may not be too happy, but if they understand the terms of the contract, they can better accept the decision as opposed to a flat denial.
Recommended For You
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
