Business intelligence, big data, analytics—whatever buzz term you apply, there is huge value for insurance agencies and brokerages in the data that they collect from insureds.

The challenge—or the opportunity, as Kevin Smith, product manager for agency software provider Applied Systems points out—is managing, accessing and making sense of those numbers. "Collecting data is not a problem. The reason it is called 'big' data is because over time, the amount of data you have explodes exponentially. And it's difficult to handle."

Especially at insurance agencies and brokerages, where employees have top-notch service and relationship skills, but whose knowledge concerning statistical analysis may be lacking.

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