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5 secrets to improving customer service after a catastrophe

Ensuring you have satisfied customers starts way before the disaster hits.

By Patricia Harman | Updated on June 02, 2015

The Atlantic hurricane season begins on June 1, and from a catastrophe (CAT) perspective, the last two years have been relatively quiet for insurers, providing them with an opportunity to regroup following Hurricane Sandy.

Some of the most costly and dangerous hurricanes, wildfires and tornadoes have occurred within the past 10 years, giving property and casualty insurers, their vendors and the Federal Emergency Management Agency (FEMA) plenty of opportunities to learn from past mistakes and prepare for the next “big one” to hit the U.S.

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