At the RIMS risk management conference in New Orleans last month, NU P&C Editor-in-Chief Shawn Moynihan sat down with FM Global’s Chris Johnson, senior vice president, division manager, Europe/Middle East/Africa, to talk about lessons learned from major cat events such as Katrina and Sandy; the challenges—and promise—of developing markets; and the one, simple question a prospective client needs to answer when defining its risk profile.
Shawn Moynihan: You’ve spoken about “earning the right to be trusted” by new clients. How does an insurer (like FM Global) establish and build upon that relationship, in a business that depends so much on being able to have confidence in your carrier?
Chris Johnson: It really begins with structure. As a mutual company, we’re solely responsible to our policyholders, including our board of directors. Our board of directors are not external directors, they’re engaged policyholders, so we’re never conflicted with who are we serving; we’re only here to serve one group—our policyholders. That notion gets through to every single employee, that we’re a policyholder-run organization.
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Shawn Moynihan
Shawn Moynihan is Editor-in-Chief of National Underwriter Property & Casualty. A St. John’s University alum, Moynihan has earned 11 Jesse H. Neal Awards, the Pulitzers of the business press; seven Azbee Awards, from the American Society of Business Press Editors; two Folio Awards; and a SABEW award, from the Society of American Business Editors & Writers. Prior to joining ALM, he served as Managing Editor/Online Editor of journalism institution Editor & Publisher, the trade bible of the newspaper industry. Moynihan also has held editorial positions with AOL, Metro New York, and Newhouse Newspapers. He can be reached at [email protected].
