Search
 

Gain a competitive advantage in workers’ comp with pre-claim nurse triage

Using pre-claim nurse triage can reduce unnecessary claims costs up to 25%, saving about $1.5 million for every 2,000 calls.

By Brian Cullen | Updated on May 11, 2015

In today’s marketplace, finding the competitive advantage while ensuring best-in-class products and customer service is what differentiates one insurer from another. In the world of workers’ compensation (WC), industry-leading insurers have identified pre-claim nurse triage programs as the newest competitive edge. First-aid screening by telephone results in many benefits, including better care for employees and lower workers’ comp costs.

As we observed with other innovations over the years, the adoption curve of pre-claim nurse triage programs resembles what we experienced in the 1990s with return-to-work (RTW) programs. The initial adoption is slow, but when the benefits of a new service are recognized, implementation moves quickly. Today, we’re approaching the tipping point at which pre-claim triage is rapidly gaining greater market acceptance. Consider the fact that the largest WC insurers are in the process of implementing a triage service or evaluating one with the intent to install such a program.  

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Recommended Stories

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2024 ALM Global, LLC. All Rights Reserved.