Nearly two-thirds of insurers say that wearable technologies will be adopted broadly by the insurance industry by 2017, according to Accenture, and 31% say they already are using wearables to engage customers, employees or partners.
In the report, "Accenture Technology Vision for Insurance 2015—Digital Insurance Era: Stretch Your Boundaries," the global management consulting, technology services and outsourcing company identifies five emerging developments in IT that will have the greatest impact on insurers within the next five years:
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- Internet of me
- Outcome economy
- Platform revolution
- Intelligent enterprise
- Reimagined workforce
As everyday objects go online, so do customer experiences: "My newsfeed" and "my playlist" have led the way toward emerging technologies, which weave together customers' preferences and habits. This personalized revolution offers opportunity for insurers in channels such as wearables, connected TVs, connected cars and other smart objects.
[Related: Wearable technology: Risks and opportunities]
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