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8 Best Practices for Claims Litigation Management

The core of effective litigation management is good communication with everyone involved in a case. With good communication, you can eliminate most surprises, whether you deal with one case a year or hundreds, says Michael Zeoli, litigation management manager, claims group, Chubb Group of Insurance Companies, Warren, N.J.

By Rosalie L. Donlon | Updated on May 01, 2015

The core of effective litigation management is good communication with everyone involved in a case. “With good communication, you can eliminate most surprises, whether you deal with one case a year or hundreds,” says Michael Zeoli, litigation management manager, claims group, Chubb Group of Insurance Companies, Warren, N.J.

W. Brett Mason, special counsel in the Baton Rouge, La., office of Stone Pigman Walther Wittman LLC, agrees. “You have to start with and maintain an open line of communication between the risk manager or claims litigation manager and the trial attorney,” he says. “The trial attorney has to understand the litigation manager’s goals for a given case at the outset.”

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