It’s a simple question with a simple answer. Claimants want money. How much is another question and varies depending upon the individual situation and facts. Attempting to put a value on an individual claim depends on the nature of it, the losses sustained, the liability issues which appear and how they may affect all of the parties involved, and more. While money is important, it is certainly not always the only consideration.

In property damage situations it is somewhat easier to calculate the losses sustained. For example, in a typical auto accident, physical damage to automobiles or trucks may often be calculated by looking at the vehicle's damage and considering parts and labor costs incurred for repairs. The matter may involve damage considered to be a total loss, and factors such as age and condition could apply.

Professionals operating in major metropolitan areas like Los Angeles, New York, Chicago and Miami may have claims involving expensive autos. Situations where the vehicle is considered a total loss and cash value is offered to the claimant may be more difficult to settle. When a vehicle was relatively old but was good, dependable and rather inexpensive transportation for the owner, its low cash value may upset the claimant who feels the settlement offered is insufficient to allow him to acquire similar transportation. Explaining the offer from the insurer’s view is sometimes a difficult exercise. If the adjuster has some latitude with respect to value, then reaching an amicable agreement is more likely.