Remember when the tools of the trade for adjusting insurance claims involved an instant camera, a voice recorder, a calculator and estimating sheets? In the days before personal computers and email, when there were no mobile phones, if you wanted to make a call you dropped a dime into a pay phone, then hoped someone on the other end would pick up.
"Adjuster notes" were hand-written. Changing reserves meant filling out a form in triplicate and waiting days for processing. There were no smartphones, Internet connections or wearables. The most futuristic things in our collective consciousness were a time-traveling DeLorean and reruns of The Jetsons.
Years passed and technology began to evolve. In the early 1990s, the first PCs made their way onto adjusters' desks. The Internet was born, dot coms were booming and email was everywhere. As the '90s faded into the millennium, laptops were the new norm and flip phones evolved into smartphones, which became smaller while the workloads became larger. Small, localized claims offices became mega claim centers.
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