But it's more than just a customer service benefit. This service benefits insurers by reducing Additional Living Expense (ALE), and it provides “proof of concept” for the homeowner as the first evidence that restoration really does work. In many cases, an insured can be skeptical that anything on a loss site can be restored. When they receive their “Immediate Needs” clothing within a day or two, they see the results and often become more confident in the overall restoration process.

For the adjuster, CRDN's “Immediate Needs” service presents an opportunity to gauge the insured's mindset about the claims process early on, as we can serve as another set of “eyes and ears” on a claim. Our interaction at the onset enables our professionals to inform the adjuster about any unusual circumstances or extreme levels of distress that may affect other parts of the claim handling as well.

Oftentimes, “Immediate Needs” textile restoration demonstrates action and may be the first opportunity to deliver on the promise of the insurance policy to restore items to pre-loss condition. And it can reinforce your company's brand with the insured, as CRDN takes very seriously the responsibility entrusted to us when assigned a claim by an insurance representative who expects timely response, and efficient and empathetic customer care.

In many cases, CRDN's service is necessary before mitigation can begin. For example, window treatments need to be removed, and dressers need to be emptied. The faster we can be on-site and begin an inventory and pack-out, the sooner other restoration professionals can begin their jobs efficiently. It's part of a methodic approach that makes the restoration process flow more smoothly when well-orchestrated according to established protocols.

CRDN's “Immediate Needs” service focuses on the needs of all involved with the loss, from the homeowner to the restoration contractor to the insurance representative, to create opportunities for a positive and impactful customer experience that also benefits the other professionals involved with helping homeowners resume their normal lives.
 

Wayne M. Wudyka is founder and Chief Executive Officer of CRDN (Certified Restoration Drycleaning Network), an international organization of experienced, highly trained textile experts who specialize in insurance restoration laundry and drycleaning services for all types of loss. Adept at restoring personal garments and household fabrics damaged by fire, smoke, water or exposure to mold and other contaminants, CRDN members offer an effective, efficient and proven solution for insurance professionals seeking to reduce costs and improve customer satisfaction. CRDN currently operates in the United States, Canada and the United Kingdom. The organization's website is www.CRDN.com, and claims assignment can be made across the United States by calling 1-800-963-CRDN (2736), as well as via the web or mobile app.