Having a disaster affect a home is one of the worst things that can happen to a family. All at once, their basic needs become priorities—food, shelter and clothing. From CRDN's perspective, as long as everyone comes out uninjured, then it may be the luckiest day of their lives—because everything else can be replaced—or restored. This is where CRDN comes into their story.

One of the first questions racing through the mind of an insured who has just suffered a loss typically is, “Where am I going to sleep tonight?” What isn't immediately top of mind is what they are going to wear tomorrow. Or the next day. Or next week. CRDN thoroughly understands this position and has developed a systematic process and approach to customer service that provides multiple benefits to all those involved with the loss.

It starts with the insured. When CRDN meets with the homeowner, we review a checklist of common items that helps them identify what they and other members of the household might need, whether clothes for work, school, special events, sports, etc. This enables us to provide an efficient and meaningful service to the insured that positively impacts satisfaction. By improving the customer service experience, CRDN enables the insured to focus on dealing with the complexities of their loss rather than having to shop for clothes during what is typically a hectic time.