While Most people still view an auto accident as a headache that will cost them time and money, a new survey from the Property Casualty Insurers Association of America (PCI) finds that the majority of customers are very satisfied with the automobile insurance claims process.
A survey of 1,000 likely U.S. voters asked people their thoughts about the auto body repair process following an accident. Nearly 73% of those surveyed had filed an insurance claim for a vehicle accident. More than half of the respondents (55.8%) said they were either very or extremely satisfied with how their claims were handled, and 33.4% said they were somewhat satisfied with the claims process.
The voters were also asked about the number of options their insurance companies provide when it comes to choosing an auto body shop for repairs. The majority, 69%, said the number of options were just right, while only 13.6% felt there were too few choices.
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