Lack of communication. In some instances, it creates a life-and-death situation; an air-traffic controller giving instructions to a pilot, a heart surgeon directing a nurse, a quarterback shouting a play to his wide receiver. (OK, the last one is a bit extreme, unless you have a huge bet on the game with a big guy named Nicky the Nose.)
In some cases a lack of communication can also be fatal within the insurance arena, particularly when it comes to agents talking with clients about their workers’ compensation programs. Because when there’s no communication and an employer’s injuries aren’t managed effectively, the result is that premiums go up, the experience mod goes up, and profits go down… the kiss of death for a lot of businesses.
The sad part is, many agents think that they’re doing an adequate job managing their client’s injuries, when in fact they’re actually doing next to nothing.
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