Recently, I was in the office of our family orthopedist and saw the group's mission statement on a poster. As I read the commitments listed there, it occurred to me that all of these could also apply to claims management, but two of them were especially applicable:
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We will make our patients our highest priority.
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We will conduct ourselves professionally and ethically.
While we would need to replace the word "patients" with "clients" or "policyholders, the theme still holds true. It should also be our commitment as claims professionals to conduct ourselves professionally and ethically. But what are ethics, and how do they apply to claims management?
The definition of ethics
I recently reviewed some of the materials of the Ethics 311 and 312 classes offered by The Institutes, and it stated that "Ethics entail knowing what to do when a situation presents more than one 'right' answer." I reviewed several other definitions, and the Merriam-Webster definition simply stated that ethics is "the discipline dealing with what is good and bad and with moral duty and obligation."
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