We often talk about the various stakeholders in risk and claims management, and the necessity of partnerships to attain favorable outcomes, but we have not specifically covered accountability, which is the underlying principle that leads to the need for auditing and metrics.
Accountability Areas
Companies or public entities (entities) may be self-insured or have large deductible programs, and must rely upon a wide range of vendors for successful outcomes. This includes third-party administrators (TPAs), medical management companies (MMCs), automobile or property appraisers, private investigators, independent adjusters, and others.
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