I recently had the pleasure of addressing a group of insurance executives at a gathering hosted by WaterStreet, a company that provides policy and claims systems and services to property insurers. The topic was “Talent as Differentiator,” or the evergreen issue of recruitment and retention.

I’ve researched and written many words on what independent agents and brokers are doing to address this pressing concern, but the WaterStreet audience was a little out of my wheelhouse. Most headed up smaller, regional insurers that are using WaterStreet’s services in part because they don’t have the resources that many large insurers have to attract young employees.

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