Fraud is roughly an $80 billion a year enterprise depending on which figures you use, and it's an issue insurers take seriously. I met some fraud investigators at the recent International Association of Special Investigation Units (IASIU) Seminar and Expo on Insurance Fraud and I have a message for fraudsters — you should be looking for a new line of work.

The education sessions taught investigators what to look for, where to look for fraudsters, and how to conduct a thorough investigation. Exhibitors showcased some of the new technology available to aid in the fraud fight, and their tools included technology for using social media in investigations, voice print recordings and too many new technologies to list here. The education sessions centered on questionable wildfire claims, medical fraud, investigating fraud rings and auto fires to name a few. They even set several cars on fire and showed investigators what to look for afterwards. Judging by how full the rooms were, investigators are anxious to learn how they can put a dent in fraudulent claims.

This issue of the magazine doesn't address fraud, but we do look at other important topics like the multi-generational workforce and what that means for insurers. Each generation has their own work style and goals, and what works for one won't necessarily inspire another. Make sure to check out our cover story by Michael Boyes.